Purchase conditions

1. ÅkesonArt / Fru Åke Holistic AB

ÅkesonArt / Fru Åke Holistic AB (559381-3552) is based in Stockholm, Sweden. The company's mailing address is Fårhagsvägen 11, 139 54 Värmdö.

If you wish to get in touch with us, please email jenny@jennyakeson.se with your inquiry and contact details, and we will get back to you shortly.

2. Orders

Once you have completed your order, a confirmation will be sent to your email address. The confirmation contains all the details about your purchase, including products, prices, billing, and delivery addresses.

If there is anything wrong with the order confirmation, you must contact us immediately via email at jenny@jennyakeson.se

3. Delivery

Our standard delivery times are 5–12 business days. Please note that orders placed over the weekend will be shipped at the earliest on the following Monday.

Due to high demand at postal services, delays may occur. We kindly ask for your understanding as this is beyond our control.

If there are delays in delivery (without us having notified you of a longer delivery time), please contact us at jenny@jennyakeson.se

Please note that additional customs and VAT charges may apply, as you are considered a private importer of the product.

4. Prices

All prices in the store are listed in SEK and include 12 or 25% VAT.

We reserve the right to change prices due to supplier price changes, misprints in the price list, or incorrect pricing information, and we reserve the right to adjust the price accordingly.

5. Right of Withdrawal

When purchasing goods from our website, you as a customer have a statutory 14-day right of withdrawal starting from the day you receive your order.

5.1 If you wish to exercise your right of withdrawal:

You must notify us that you wish to withdraw. Send an email to jenny@jennyakeson.se with your name, address, email, order number, and clearly state which items the return applies to.

You should return the products immediately and no later than 14 days after your notice of withdrawal.

You are responsible for the return shipping cost, and the condition of the items upon return. Therefore, the products should be well-packaged and returned in their original packaging.

We reserve the right to deduct a sum corresponding to the depreciation in value compared to the product's original value if the product is used or damaged.

5.2 The right of withdrawal does not apply to:

  • Sealed products that are not suitable for return due to health or hygiene reasons, where the seal has been broken.

  • Sealed audio or video recordings where the seal has been broken.

  • Custom-made products specifically tailored to your wishes or clearly personalized items.

  • Services that have been fully performed and where you have explicitly agreed to begin the service without a right of withdrawal.

  • Perishable goods, such as food.

  • Single issues of newspapers or magazines.

For more information on the statutory right of withdrawal, see here.

6. Complaints

All products are inspected before being sent to you. If the product is still defective or incorrectly delivered, we will, in accordance with current consumer protection legislation, rectify the error at no cost to you.

You must always contact us for approval before returning a defective item.

Complaints must be made immediately after the defect is discovered.

6.1 How to make a complaint:

All defects and faults must be reported to jenny@jennyakeson.se. Include your name, address, email, order number, and a description of the issue.

If we cannot correct the issue or send a replacement product, we will refund the defective item in accordance with consumer protection law. We cover the return shipping for approved complaints.

We reserve the right to deny a complaint if the item is not considered faulty according to applicable consumer protection laws. In the case of disputes, we follow the recommendations from the Swedish National Board for Consumer Disputes (ARN), see arn.se.

7. Limitation of Liability

We are not responsible for indirect damages that may arise from the product.

We accept no responsibility for delays or errors caused by circumstances beyond our control (Force Majeure). These circumstances may include labor disputes, fires, wars, governmental actions, reduced or missing deliveries from suppliers.

Furthermore, we are not responsible for any changes in products or product characteristics that have been changed by the respective supplier or for other factors beyond our control.

8. Product Information

We reserve the right for any typographical errors on this website and for sold-out products. We do not guarantee that product images accurately represent the exact appearance of the items, as some color variations may occur due to screen settings, photo quality, and resolution. We always aim to display the products as accurately as possible.

9. Cookies

According to the Electronic Communications Act, visitors to a website must be informed that cookies are used. The information in a cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to access various functions. You can set your browser to automatically deny cookies. More information is available on the Swedish Post and Telecom Authority’s website.

10. Personal Data

By shopping with ÅkesonArt / Fru Åke Holistic AB, you accept our privacy policy and our processing of your personal data. We care about your privacy and collect only the necessary information required to process your order. We never sell or transfer your data to third parties without a legal basis.

ÅkesonArt / Fru Åke Holistic AB is responsible for the processing of personal data you provide to us. Your data is used to manage your order and, if you’ve opted in, for newsletters or marketing campaigns tailored to your individual preferences.

Below is a summary of how we store and process your information in accordance with the GDPR.

10.1 What is personal data?

Personal data is any information that can be directly or indirectly linked to a physical person.

10.2 What data do we store?

To manage your order and answer questions related to your purchase, we store your first and last name, address, phone number, email address, IP address, and purchase history.

Your data is stored as long as we have a legal basis for processing it—for example, to fulfill our agreement or comply with accounting laws.

10.3 Legal basis

When making a purchase, your personal data is processed to fulfill the agreement with you. Marketing and promotional content are sent with your consent.

10.4 What data is shared and for what purpose?

10.4.1 Payment Providers
When completing a purchase, data is shared with our payment provider. This includes name, address, email, and phone number. If paying by invoice, your personal identification number will also be stored by the payment provider. The purpose is to process your order and prevent fraud.
We use Klarna as our payment service provider.

10.4.2 Shipping Companies
To deliver your order, we share relevant data with the shipping provider, including name and delivery address. Email and/or phone number may also be shared for delivery notifications.
We use PostNord as our shipping provider.

10.4.3 Newsletters
If you subscribe to our newsletter, your name and email address will be shared with our email marketing provider, in order to keep you updated with news and offers.
We use Klaviyo for newsletters.

10.5 Right to Access

You have the right to request a record of all the information we have about you. This will be provided electronically in a readable format.

10.6 Right to Correction

You have the right to ask us to correct inaccurate or incomplete information.

10.7 Right to Erasure

You may request to have your personal data deleted at any time. There are some exceptions, such as when we are required to retain the information to comply with legal obligations (e.g., accounting laws).

10.8 Data Protection Responsibility

ÅkesonArt / Fru Åke Holistic AB is responsible for storing and processing personal data in the online store and ensuring compliance with applicable laws.

10.9 How We Protect Your Data

We use industry standards such as SSL/TLS encryption and one-way hash algorithms to securely store, process, and transmit sensitive information such as personal data and passwords.

11. Changes to the Terms & Conditions

We reserve the right to change these terms at any time. Changes will be posted online on our website. The updated terms are deemed accepted in connection with your next order or visit to the site.

12. Disputes and Governing Law

If a dispute cannot be resolved in agreement with our customer service, you may contact the Swedish National Board for Consumer Disputes (ARN), see arn.se.
If you reside in an EU country other than Sweden, you may submit complaints online via the EU Commission's platform for online dispute resolution: http://ec.europa.eu/consumers/odr.

In the event of a dispute, we follow the decisions of ARN or equivalent dispute resolution bodies.

Any dispute concerning the interpretation or application of these terms shall be interpreted in accordance with Swedish law.